This Shipping & Delivery Policy (“Policy”) describes how Bodylia Life Sciences LLP processes, packages, dispatches and delivers orders placed through https://bodylia.in (“Website”). The Website is owned and operated by Bodylia Life Sciences LLP (“Bodylia”, “Company”, “we”, “us” or “our”), a limited

2.1. Domestic deliveries. We aim to deliver to serviceable PIN codes across India through our own fulfilment arrangements and/or third-party courier, postal and logistics service providers (“Logistics Partners”). 2.2. PIN-code verification. Delivery availability is determined by the PIN code entered

3.1. Order confirmation. An order is subject to successful payment authorisation, any necessary order verification, product availability and acceptance by Bodylia. An order confirmation message is not a guarantee that a carrier has already collected the parcel. 3.2. Processing time. Our usual target

The following are indicative transit estimates after physical handover of the parcel to the Logistics Partner. They are not guaranteed service levels unless expressly stated as a guarantee in writing. Delivery area Indicative transit

5.1. Charges shown at checkout. Applicable shipping, handling and other order-related charges will be disclosed before you place your order. The checkout page will show the total amount payable and the applicable breakdown of product prices, discounts, taxes and delivery-related charges. 5.2. Free-s

6.1. Cash on Delivery (“COD”) will be available only if displayed as an option for the relevant order, customer and delivery PIN code at checkout. 6.2. COD eligibility may depend on order value, location, Logistics Partner restrictions and verification requirements. Any COD handling or convenience f

7.1. You are responsible for providing a complete and accurate delivery address, including the recipient’s name, house or flat number, building or society, street, locality, city, State, six-digit PIN code and a valid contact number. 7.2. Please review your delivery details before confirming your or

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8.1. Where tracking is supported by the Logistics Partner, we will provide the available tracking details after dispatch. 8.2. Tracking events are generated by the Logistics Partner and may not update continuously. A temporary absence of tracking updates does not, by itself, establish that a shipmen

9.1. Delivery attempts are carried out according to the applicable Logistics Partner’s procedures. The number and timing of attempts may vary by carrier, destination and reason for failure; where feasible, carriers may make up to three attempts. 9.2. A delivery attempt may fail if the recipient is u

10.1. An order containing multiple products may be dispatched in more than one parcel, including where products are stored at different fulfilment locations or require separate handling. 10.2. If an order is split, we will provide separate tracking details where available. Parcels belonging to the s

11.1. Bodylia will use packaging and fulfilment procedures reasonably appropriate to the products being shipped, with the objective of protecting products from foreseeable handling damage and contamination during transit. 11.2. Products will be dispatched subject to applicable quality, labelling, st

Items 12.1. At delivery, you are encouraged to check the external parcel for visible signs of damage, leakage, tampering or an open seal before accepting it, where reasonably possible. 12.2. If the parcel appears materially damaged or tampered with, you may decline acceptance where the circumstances

13.1. Delivery estimates are provided to help you plan and are subject to the limitations described in this Policy. Nevertheless, we will take reasonable steps to investigate a shipment that is materially delayed or appears to be lost. 13.2. If a parcel has not arrived within the communicated delive

14.1. A shipment may be delivered to you or, where permitted by the carrier and the delivery circumstances, to a person authorised by you to receive it. 14.2. If you expressly authorise delivery to a building reception, security desk or another designated recipient, you should ensure that the arrang

15.1. Delivery may be delayed by events beyond our reasonable control, including severe weather, flooding, cyclones, natural disasters, transport interruptions, public-order restrictions, strikes, government directions, security restrictions, carrier network outages or regulatory inspection or deten

For shipping, dispatch, tracking, delivery, failed-delivery, transit-damage or lost-shipment concerns, contact Bodylia through: Official contact portal: https://bodylia.com/contact Company: Bodylia Life Sciences LLP Contact person: Aryan Gajjar

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